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Conveyancing Quality Scheme (CQS) – The Mark Of Quality

We are accredited under The Conveyancing Quality Scheme (CQS) which provides a recognised quality standard for residential conveyancing.

Practices are required to comply with the New Conveyancing Protocol as well as to the Client Service Charter, mandatory training and other procedures that operate under the Scheme.

Achievement of membership establishes a further level of credibility with our stakeholders (regulators, lenders, insurers and consumers) based upon:

  • The integrity of the Senior Responsible Officer and other key conveyancing staff
  • The firm's adherence to good practice management standards
  • Adherence to prudent and efficient conveyancing procedures through the scheme protocol
  • The Conveyancing Quality Scheme gives you complete peace of mind when it comes to home buying

Law Society president Linda Lee is quoted as saying: “...CQS-accredited legal practices will be clearly visible to anyone looking to buy a home.  For what is the most expensive purchase of anyone’s lifetime, it is vital that they can rely on the quality service provision of CQS.” 

The conveyancing quality scheme client charter

Buying or selling at home is one of the biggest deals most of us ever make. We want to make it as easy for you as we can and will do all we can to make sure that everything goes smoothly. This Charter tells you what you can expect from us.

The Law Society's Conveyancing Quality Scheme (CQS)

The Law Society has set up a new quality scheme for solicitors who deal with buying and selling property.
We are a member of the CQS, which means that we meet the high standards the Law Society sets to ensure that we give clients a professional and quality conveyancing service.

What you can expect from us

  • When you contact us to discuss your sale or purchase we will explain clearly the steps in the process and what you can expect from your solicitor
  • We will tell you what the cost will be
  • We will keep you informed of progress in your sale or purchase
  • We will work in line with the quality standards of the Law Society's CQS

We will:

  • Treat you fairly
  • Be polite and professional
  • Respond promptly to your enquiries
  • Tell you about any problems as soon as we are aware of them
  • Ask for your feedback on our service

If you want to complain about a solicitor, please ask for details of our firm's complaints procedure.

If you have any other concern about the firm as a member of the CQS please contact the Law Society team: cpq@lawsociety.org.uk

To speak to our expert Conveyancing Solicitors in South Wales, please contact your local JCP Solicitors office. We have offices in the following locations:

If there is not a local office to you, contact us on 03333 208644 as we are happy to arrange telephone and video meetings where appropriate. Alternatively, please feel free to email us at hello@jcpsolicitors.co.uk, fill in our online enquiry form, or use our live web chat facility.