Payment Terms & Conditions

At JCP Solicitors we are pleased to be able to offer a number of ways that you can make a payment to us.

You may need to:

How can I pay an invoice for legal fees:

Any person can pay an invoice on your behalf. However, should a refund be required there could be a delay if you, as our client, are not the payee.

We will have provided you with a unique invoice reference that you must use when making any invoice payments.

For payments over £5000

  • Call our Payment Hotline on 01792 529606 to pay by debit card
  • Make a bank transfer using the bank details provided on your invoice and within our Letter of Engagement
  • Send in a cheque

For payments under £5000

You may use all of the above options but can also:

  • Make a payment online using debit or credit card
  • Pay via our autopayment line using a debit or credit card
  • Visit one of our offices in Swansea, Carmarthen, Caerphilly, Cowbridge and Fishguard to pay via Chip & Pin using a debit or credit card

How can I pay money on account?

We will have provided you with a 6 digit reference that you must use to make this payment.

To pay money on account you must pay using a payment method that is in YOUR NAME only. Failure to do so could cause a delay in returning any funds to the payee should a refund be required.

For payments over £5000

  • Call our Payment Hotline on 01792 529606 to pay by debit card
  • Make a bank transfer using the bank details provided by your legal team member
  • Send in a cheque

For payments under £5000

You may use all of the above options but can also:

  • Make a payment online using debit or credit card
  • Pay via our autopayment line using a debit or credit card
  • Visit one of our offices in Swansea, Carmarthen, Caerphilly and Fishguard to pay via Chip & Pin using a debit or credit card

How can I pay for a third-party disbursement or for a sum required for a property or business purchase?

We do not accept credit card payments for third party fees such as search fees, counsel fees, shortfall payments, or mortgage deposits. If you do misuse our system in this way your payment will be refunded which could take up to ten working days, and this could result in significant delays to your case.  To pay your disbursements or deposit payment you can:

  • Make a bank transfer using the bank details provided by your legal team and within our Letter of Engagement
  • Send in a cheque
  • For third party disbursements you can can call our Payment Hotline on 01792 529606 to pay by debit card - please note, you cannot pay house or other property deposits this way

This money must be paid using a payment method that is in YOUR NAME only. Failure to do so could cause a delay in returning any funds to the payee should a refund be required and could result in significant delays to your transaction.

If you would like to send us any additional information about a payment you have made, please contact your legal team member or email accountsteam@jcpsolicitors.co.uk.

Our Refund Policy

In you are not entirely satisfied with our services we agree to refund you in accordance with our client charter, terms and conditions and code of conduct of our membership of The Law Society Of England & Wales.

If you need any assistance with a payment you have made please contact us for further information. If a payment has been made in error, please contact 01792 529606 or email accountsteam@jcpsolicitors.co.uk, refunds are at managers’ discretion.

Please note that if a payment has been made by a method not in your name then there could be a delay in returning the money to the payee as full compliance checks are required for anti -money laundering purposes as required by the Solicitors Regulatory Authority.

Be Aware

Fraud: Our bank account details NEVER change. If you receive an email or telephone call from us asking you to transfer funds to a different bank account to the one notified to you in hard copy, it is FAKE. Do not send any money but telephone us immediately. Third parties sending funds to us having received bank details by email or telephone, do so at their own risk. We do not accept liability for any losses sustained by anyone responding to fraudulent emails or telephone calls.

Our Payment Line Number and our Autopayment Line Number will NEVER change.

Telephone Number Spoofing This is where criminals use software so that when calls are received the number that comes up is different to the one they are calling from and may show as the number of a firm of solicitors. The criminals will then pretend to be solicitors and ask for payments to be made to a bank account that they control, which can result in large losses for clients. To protect yourself, if you receive a call from someone saying they are calling from JCP Solicitors and they give you bank details over the phone you should:-
1.     Call us back on 01792 773773 to check the details BEFORE making any payments or transfers; and
2.     If in any doubt DO NOT make the payment or transfer (criminals will often try and rush you by saying it is urgent or must be done immediately)